Effective faciliatation provides guidelines from managers, teama leaders, facilitators and trainers who are required to perform some aspect of facilitation as part of their job. Managers are no longer 'controllers'; they need to be facilitators of processes and systems. Employee involvement and change management are essential realities of the new business environment. These trends will fundamentally change the way companies train and develop their employees, and more importantly, manage their perfomance. To make this happen, organisations are using facilitators as change agents, consultants and trainers. Facilitation is a process to enable things to happen in an organisation. It includes the following: Helping people to identify the causes of problems, as well as solutions; identifying goals and objectives as part of stategic planning; improving work effectiveness by means of teamwork and capacity-building. This title offers practical guidelines to being an effective facilitator for all situations such as problem-solving exercises, team building sessions, brainstorming and taining presentations.